Shipping policy

Here is a comprehensive, professional Shipping Policy tailored specifically for Cravings World. Since you operate as a CPG food brand shipping out of NYC to a global audience, this policy is structured to protect your business, clarify transit expectations, and outline customs responsibilities.

Cravings World Shipping Policy

Thank you for choosing Cravings World! We are thrilled to ship our premium, nut-free Mini Crisps from our ovens straight to your doorstep—no matter where you are in the world. Please review our shipping practices, timelines, and policies below.

1. Processing Times

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification with tracking information once your order has officially shipped.

2. Domestic Shipping (United States)

We ship nationwide across the United States, including Alaska, Hawaii, and P.O. Boxes.

  • Standard Shipping: Typically takes 3 to 5 business days for delivery once processed.

  • Expedited Shipping: Available at checkout for faster delivery.

  • Shipping rates are calculated dynamically at checkout based on your order weight and delivery zip code.

3. International Shipping (Worldwide)

Because our Mini Crisps are specially baked as premium CPG items to lock in a long shelf life and unstoppable crunch, we can confidently ship them worldwide.

  • We offer international shipping to most countries via major global carriers.

  • International Delivery Timelines: Typically range from 7 to 21 business days, depending on the destination country and local customs processing times.

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    Tracking: All international orders include end-to-end tracking so you can follow your treats across the globe.

⚠️ International Customs, Duties, and Taxes: > Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cravings World is not responsible for these charges; all fees levied by local customs are the sole responsibility of the customer.

4. Food Import Compliance Disclaimer

By placing an international order with Cravings World, you acknowledge that you are legally importing a food product into your country. While our products fully comply with United States FDA regulations, it is your responsibility to ensure that baked goods are permitted for import under your local government's agricultural and food laws. Cravings World cannot issue refunds for items seized, delayed, or destroyed by local customs officials.

5. Address Accuracy

Please double-check your shipping address during checkout. It is the customer's responsibility to provide a correct, complete, and deliverable address. Cravings World cannot offer refunds, credits, or free replacements for packages delivered to an incorrect address provided by the customer, or for shipments deemed undeliverable by the carrier.

6. Damaged or Lost Shipments

We utilize heavy-duty, airtight bags designed to survive long journeys and protect our cookies from turning into dust. However, if your order arrives severely damaged or incorrect:

  • Please inspect your package immediately upon delivery.

  • Contact us within 7 days of delivery at [insert support email] with your order number and a photo of the damaged packaging/product.

  • We will review your claim and arrange for a replacement or store credit for eligible issues.